SHIPPING POLICY

Shipping Policy

USPS Shipping Options Jack Botanical Offers

1- USPS Priority Express Mail

Choose priority express mail service if you want a swift delivery of your package. However, we don’t guarantee overnight delivery but your package will arrive within 1 to 2 days. Keep in mind that USPS service does not operate on Sundays and Public holidays. Each shipment comes with a tracking number and delivery confirmation. You can check availability for next-day delivery at checkout based on your location.

2- USPS Priority Mail

USPS priority mail service delivers packages within 2 to 3 days. It’s important to note that they don’t offer delivery services on Sundays or public holidays. Jack Botanicals offers this free shipping option on orders above $100. You will receive a tracking number and delivery confirmation to track your order.

UPS Shipping methods Jack Botanicals offer

Jack Botanicals joined hands with United Parcel Services to ensure your orders reach your doorstep safely. It's important to note that UPS does not deliver to P.O. boxes. We cannot specify exact delivery times because UPS operates Monday through Friday excluding Saturdays, Sundays, and major holidays

1- UPS Next Day Delivery

For urgent deliveries, you can select UPS Next Day Air Delivery. Place your order before 12 PM PST from Monday to Thursday to guarantee delivery on the next day. Orders placed on Friday before 3 PM will arrive by Monday evening and those placed on weekends will deliver on Tuesday.

2- UPS Second Day Air Service

Choose UPS Second-day air service if you want your items delivered within two business days. Order placed on Friday will be delivered on Monday-Tuesday.

Shipping confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation email along with a tracking number. This number allows you to monitor your shipment in real time.

Shipping Fees

Jack Botanicals offers standard free shipping services on orders over $100. If you want your order to be delivered soon then you can choose different shipping options that are available on the check-out. Shipping fees vary depending on the chosen shipping method. These charges will be displayed at checkout before the order confirmation.

International Shipping

Jack Botanicals is currently focusing on serving our customers across the United States with fast and reliable shipping. We do not offer international shipping options.

Lost and Delayed Packages

At Jack Botanicals, we understand that timely delivery is important. If your package is delayed or you suspect it might be lost, please contact us or our delivery partner immediately. Our team will promptly work with the shipping carrier to address the issue and make sure your order reaches you as soon as possible.

Return Policy Jack Botanicals

At Jack Botanicals, we are passionate about providing top-quality products. If for any reason you are not satisfied with your purchase, you can opt for the return process. Read on to learn about our straightforward process and eligibility criteria.

30-day Return Window

At Jack Botanicals, we offer a generous 30-day return window from the date of delivery. Make sure you take your time to experience the full benefits of our product, and if you’re not completely satisfied, simply initiate the return process within the 30-day timeframe – No question asked.

Note: Our return policy stipulates a strict adherence to the 30-day return window from the date of delivery. Regrettably, returns will not be accepted beyond this timeframe.

Eligibility Criteria for Return Policy

1) Returned items must be in their original packaging for a return.
2) To qualify for a refund, returned items must have at least 75% of the original product remaining.
3) Make sure you enclose the shipping notice with your return package. In case it’s unavailable, contact our support team at [email protected].

How Long Does the Return Process Take?

Once you have initiated a return, expect a 5 to 10 business day period for us to receive the returned item. Subsequently, there will be an additional processing period of 2 to 3 business days. Following this, your bank may take another 5 to 10 business days to process our refund request. Throughout this process, we will keep you informed via email notifications.

What is the return address?

For all returns, you have to ship to our shipping addres: 7435 S Eastern Ave Ste 105 PMB 604, Las Vegas, NV 89123.

Refund Process

Once we have received the receipt of your returned items, we will send you a notification confirming their arrival at our facility. Following thorough inspection, we will update you on the status of your refund. If your return is approved, we will initiate the refund through the same payment method used for the purchase. Moreover, we will notify you if your return does not meet the necessary criteria for approval.

Note: You are responsible for covering the return shipping costs for your products. Please note that return shipping charges are non-refundable.

Domestic (within the US)

Domestic shipping methods include the United States Postal Service (USPS).

USPS Shipping Methods

USPS typically delivers all packages by 8 PM on the estimated date of delivery. Please note that we can NOT request or guarantee delivery by a specific time frame. Jack Botanicals offers USPS Priority Mail shipping and USPS Express Mail shipping. All orders over $100 qualify for free USPS Priority Mail shipping. Please note that USPS does not deliver on Sundays or holidays.

USPS Priority Mail

USPS Priority mail should be delivered within 2 to 3 days. The United States Postal Service does not offer delivery on Sundays or holidays. Priority mail should be delivered in 3 days but unforeseen events may cause delays in your shipments. You will get a tracking number and delivery confirmation with this shipping method.

USPS Priority Express Mail

USPS Priority Express mail is not overnight guaranteed. This method will guarantee delivery within 1 to 2 days. The United States Postal Service does not offer delivery on Sundays or holidays. Delivery will fluctuate according to your zip code, USPS workload, and last-minute flight changes. Priority Express mail should be delivered in 2 days but unforeseen events may cause delays in your shipments. With USPS Express Mail you will receive a tracking number and delivery confirmation.

Order Processing Deadlines

All orders that are received before 3:00 PM PST Monday through Friday excluding holidays will ship out the same day. Orders that are received after this time period will be processed the next business day. Orders that are received on Saturday or Sunday’s will ship the next business day.

Discreet Shipping

Your order will be discreetly shipped and will not state what you purchased.

Shipping Confirmation Emails

You will automatically receive a shipping confirmation email from us once your order is finished processing. Please be advised that our shipping carriers will not pick up packages from our facility on weekends or holidays. If your order is placed after our order processing deadline, there could be a delay in receiving your shipping confirmation email and the actual shipment of your order. Your shipping time frame will begin once the carrier has picked it up from our facility.

Return and Refund Policy

If there is any reason why you are unsatisfied with our products, you may return them within 30 days of delivery to receive a full refund, even if the package has been opened. All products need to be returned to us in their original packaging and there needs to be at least 75% of the product left.

Please be sure to include the shipping notice with your return. If you do not have a shipping notice you will need to email our support team at [email protected].

It will take anywhere from 5 to 10 business days for us to receive your return. Once we receive it, it will take an additional 2 to 3 business days to process the return. If approved, we will provide a refund in the same way that you paid. Your bank could take anywhere between 5 to 10 business days to process our refund request. We will notify you by email once we have received your return and processed your refund.

Shipping Address For Returns

Jack Botanicals
Attn: Returns
7435 S Eastern Ave Ste 105

PMB 604
LAS VEGAS, NV 89123

Return Shipping

Please note, you will be responsible for the return shipping charges of your products. Return shipping charges are non-refundable.


Shipping Disclaimer

Jackbotanicals.com is not responsible for any order that is stolen outside the customers’ address, lost in transit, not delivered or seized. At this time, we are unable to ship Kratom products to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin and in these counties – Sarasota County (Florida), San Diego (California), Union County (Mississippi), and in the following towns and cities – Alton, Edwardsville County & Jerseyville (Illinois), Oceanside (California), Ontario (Oregon), Franklin City (New Hampshire), and Parker and Monument (Colorado). We also don’t ship to the following countries: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam. We cannot ship Kratom products to any states or counties in which Kratom is illegal. Seller may refuse sale or service to anyone for any reason.

Free Priority Shipping

On all orders above $100

Easy 30 days returns

30 days money back guarantee

100% Secure Checkout

MasterCard / Visa