Frequently Asked Questions

Jack Botanicals is a unique choice because you can rely on our high quality of Kratom. We use the best packaging according to GMP standards. Moreover, we follow the American Kratom Association guidelines for ethical consumerism and customer service.

Yes, every product is lab-tested for efficacy. We conduct various tests to eliminate doubts of contamination and viability of alkaloids. You get to enjoy robust products every time you order from Jack Botanicals.

Jack Botanicals takes pride in its customer support. You can email us at [email protected] and register the complaint and our representatives will reply within a short time.

We accept debit and credit card payments from customers. These convenient payment methods ensure instant transactions and a timely delivery.

You can create an account within minutes! Go to the member login, and sign up to the website using your email address. Set a unique password and begin ordering. The account will keep a log of all your previous orders, and will remind you about the latest deals and discounts.

If your order is over $100, the shipping charges are on us! We do not have any hidden charges or added costs for any packages. Jack Botanicals will not charge any additional money and you will only have to pay the cost of the products.

You can change your shipping address by going into the account settings and changing the shipping address in your personal information section. The website will update the new address instantly.

Jack Botanicals offers exchanges to customers, but bear in mind that you should email us about your wish for an exchange within 30 days of receiving the package.

Free Priority Shipping

On all orders above $100

Easy 30 days returns

30 days money back guarantee

100% Secure Checkout

MasterCard / Visa