Clean Kratom Review: Transparency Claims vs What You Can Verify

Before Clean Kratom became an online vendor with stores in several states, it began with Faith Day and a single shop in Idaho Springs, Colorado. Day was working as a chef when she founded the business in 2016, bringing a food-industry background to a market that was still relatively young. The company later opened a location in the Denver area and expanded beyond Colorado, eventually adding its own manufacturing operation alongside its retail business.

Today, the online store sits alongside Clean Kratom's physical locations, giving the company a presence on both sides of the retail business. Its website also gives considerable space to the way its kratom is sourced and produced, which has been part of the company's identity as it has grown.

What Products Does Clean Kratom Sell?

Clean Kratom’s current online range is built around the three familiar leaf colors, with the products sold as kratom powder. The selection is broad within each category, with the familiar Maeng Da and Thai names appearing alongside products such as White Hulu, Red Hulu, and Green Sumatra.

The range is easy enough to scan, but choosing between the individual products takes a little more work. The store lists White Thai, White Bali, White Indo, White Hulu and White Maeng Da under its white selection, for example, while the red section includes Red Thai, Red Indo, Red Hulu Kapuas kratom and Red Maeng Da kratom, along with Super Red Thai. Green follows the same basic pattern, with Green Thai, Green Sumatra, Green Hulu Kapuas kratom and Green Maeng Da kratom joined by Super Green Thai.

What you don't get is a detailed product page to help make those choices. The individual names aren't linked to fuller descriptions explaining how White Hulu differs from White Thai, for instance, or what sets Super Green Thai apart from the other green products. The store gives each color a broad description: White is described in terms of focus and energy, while Red is positioned around rest and recovery, but the distinctions stop there.

Ordering from the website is itself a little unusual. Clean Kratom's contact page says to call for orders or use the contact form, with 970-406-8728 given as the ordering number. The number is not advertised as toll-free.

There is no standard online checkout where you add products to a cart and pay on the site. For an online store, that is a fairly old-fashioned and inconvenient way to complete a purchase. 

So although the range itself is straightforward to browse, the website leaves some of the decision-making to you. You can see the names and the broad color categories, but if you're unfamiliar with the differences between them, the store doesn't provide much product-specific information to guide the choice.

Clean Kratom Prices and Sizes

Clean Kratom sells its powder in three main sizes: 50g, 125g, and 500g. 

For the standard products, the pricing is fairly consistent. The white and red products generally run from $20 to $100, depending on size. Some green products cost more at 50g, while the Super products sit at the higher end of the range.

The current prices work out at roughly $0.40–$0.80 per gram for 50g, $0.40–$0.64 per gram for 125g, and $0.20–$0.40 per gram for 500g. The bigger bags are considerably cheaper per gram, although the exact savings depend on the product.

For bulk purchasing, the 500g size is where the price difference becomes most noticeable. A product costing $20 for 50g works out at 40 cents per gram; the same $100 price point for 500g cuts that to 20 cents.

How Does Clean Kratom Test Its Products?

Clean Kratom says its products are tested by two ISO laboratories, based in Austin, Texas, and Denver, Colorado. Their names do not appear on the current website, and the site does not provide the underlying laboratory reports alongside its testing information.

The testing described by Clean Kratom covers seven alkaloids, three flavonoids, a full microbial panel, and heavy metals. The company also says that every batch passing through its facility has to meet its own pass/fail specifications.

Mitragynine and 7-hydroxymitragynine are named in Clean Kratom's testing information. The company says its independent labs measure a further six alkaloids, although these are not identified on the website. Clean Kratom also notes that alkaloid levels can differ considerably between batches and says potency charts are important when choosing a product.

The rest of the program deals with potential contaminants and other compounds in the leaf. Flavonoid testing forms part of the panel, along with microbial screening and heavy-metal testing. Clean Kratom does not list the individual organisms or metals covered, the laboratory methods used, or the numerical limits applied to a batch before it passes.

That leaves a gap between the testing program Clean Kratom describes and the evidence available to examine on the site. The company is quite specific about the categories it tests and says that batches have to meet pass/fail specifications. What you cannot see is a report showing the results for a particular batch, the laboratory that carried out the work, or the limits used to determine a pass.

For a company that puts transparency at the center of its description of the business, the missing reports are noticeable. The current site tells you what Clean Kratom says it tests; it doesn’t give you a way to verify for yourself.

Are Clean Kratom’s Lab Results Available?

The testing claims are fairly detailed, but finding the results themselves is another matter. We couldn't locate them. Clean Kratom’s current website does not provide a section where you can enter a batch or lot number and pull up its laboratory report. There are no readily accessible COAs attached to the products in the online store either.

That makes it difficult to connect the testing described on the site with a particular packet of kratom. The product listings give you the name and price, but they do not provide a lot number, test date, or laboratory report that can be checked before ordering.

So there is a clear distinction between the company's stated testing program and the documentation available to examine online. You can read what Clean Kratom says it tests, but you cannot currently use the website to check the results for a particular batch.

For a company that places considerable emphasis on testing and transparency, publicly accessible reports would make those claims much easier to verify.

What Does Clean Kratom Say About GMP and Quality Control?

Clean Kratom says it has four manufacturing facilities, with Department of Agriculture processing licenses in Oregon and Utah. The company describes all four as licensed food-processing facilities that follow Good Manufacturing Practices standards. Its manufacturing environments are temperature- and humidity-controlled, and the facilities use machinery designed for processing and blending kratom. 

Founder Faith Day was working as a chef when she launched Clean Kratom in 2016. The company says her food-industry experience made her particularly conscious of cross-contamination and the need to control conditions during production.

Clean Kratom also says its website products are manufactured in an AKA-certified GMP facility. The American Kratom Association runs its own GMP Standards Program, under which a participating vendor's facilities and processes are examined through an independent third-party audit. The program covers:

• Manufacturing
• Testing
• Processing
• Packaging
• Storage
• Labeling

An AKA GMP qualification applies to the facility and its processes; it is not certification of the individual products. The AKA is also clear that the qualification does not represent an endorsement of product quality. 

The current Clean Kratom site does not publish an audit report or certificate that would allow the GMP claim to be checked independently.

The external AKA qualification is a separate claim, and the supporting certification document is not available on the Clean Kratom site.

Where Does Clean Kratom Source Its Kratom?

Clean Kratom's description of its supply chain starts overseas. The company says it has developed connections with kratom village communities and participates in those communities as part of its effort to support the supply chain. It also talks about the farmers who grow and harvest the leaf, and claims that its pricing is intended to provide fair wages to the people involved and help them support their families.

The site does not name those farming communities or identify individual suppliers. It describes kratom as originating across Southeast Asia. Source countries include:

• Thailand
• Indonesia
• Malaysia
• Myanmar
• Papua New Guinea

It doesn't say which countries supply the products sold through its current store.

Clean Kratom does give some insight into what happens after the leaf leaves the growing areas. The company says large quantities of kratom from different villages are shipped to economic centers such as Pontianak for export. It also says some of the blends sold under names such as Maeng Da, and Borneo are created in-house, using its own mixing equipment.

That leaves a fairly broad picture of the supply chain. You can see the company's stated relationships with overseas kratom communities and its emphasis on farmers and fair wages, but there is no farm- or even regional-level sourcing information attached to the individual products in the online store.

The same applies to traceability. Clean Kratom says a batch number is an important part of GMP-compliant production, yet the online product listings do not provide batch numbers or origin information that would allow you to follow a particular product back to a specific farm or community.

How Are Clean Kratom Products Packaged and Stored?

Clean Kratom's return policy gives us one specific detail about its finished products: returns are accepted only when the product is still heat-sealed and unopened, in its original packaging.

The current online store shows the products and their available sizes, but provides little further detail about the packaging itself. There is no detailed explanation of the sealing process or packaging materials, and it remains unclear how the finished powder is protected between manufacture and delivery.

The website does not give customers specific storage or handling instructions for the finished product.

Buyers can see what products are sold and in what quantities, and the company describes controlled conditions inside its facilities. Beyond that, the current site leaves the packaging and storage process largely unexplained.

Shipping Costs and Delivery

Orders are normally processed within 2–3 business days. Clean Kratom does not process or deliver shipments on weekends or holidays, and the company notes that high order volumes can sometimes add a few days to the processing time.

The current domestic shipping rates are based on the order total:

$0–$74.99: $10 shipping

$75–$149.99: $25

$150–$349.99: $50

$350+: free shipping

Express delivery is available for an additional $50, added to the applicable shipping charge. Clean Kratom ships within the US, including US territories and APO/FPO/DPO addresses.

International orders are not available. The site lists states and local areas where kratom cannot be shipped because kratom is currently illegal, or where local restrictions apply. California has an additional complication: Clean Kratom says it is currently unable to ship select batches there.

The shipping policy also puts customs and other fees on the customer, although this is mainly relevant to the international policy, and currently that does not permit overseas orders.

Return Policy and Customer Service

Clean Kratom only gives you seven calendar days from delivery to return an order. The product must still be heat-sealed and unopened, in its original packaging, and you need proof of purchase. The policy also limits customers to two returns per year.

The return policy is restrictive compared with some established online vendors. For example, Jack Botanicals accepts returns within 30 days of purchase and offers either a full refund or an exchange. Clean Kratom's return period is only seven days, and the product must remain unopened and heat-sealed. That is a significant difference between their approach and that of others on the market. 

If a return is approved, Clean Kratom says the refund goes back to the original payment method. Exchanges are handled as store credit only. You also pay the cost of sending the product back, and the original shipping charge is nonrefundable. Where an issue results from Clean Kratom's error, the company says it will make the appropriate refund or correction.

The policy does not set out a separate procedure for damaged products. It simply states that errors on the company's part will be corrected, so the exact remedy would depend on the circumstances.

Customer service is available through the website's contact form, by email, or by phone at 970-406-8728. Clean Kratom also has physical stores in Denver, Lakewood, and Portland, along with a Billings-area location, so customers who live near one of those outlets have the option of dealing with the company in person.

What Do Customers Say About Clean Kratom?

Clean Kratom displays a 4.8/5 rating from more than 12,000 reviews on its own website. The testimonials featured there include praise for customer service and product selection. This also includes feedback on the in- store experience.

No single Google score covers the online business and the stores. Google ratings do appear for individual locations: the Lakewood dispensary earns a 4.8/5 rating from more than 350 reviews, while Denver earns the same score from more than 190 Google reviews.

Comments on those location-based profiles tend to focus on the staff. Reviews mention helpful and knowledgeable employees, friendly service, and a good experience in the store. Some of the independent listings also contain individual complaints, although these are relatively few compared with the positive reviews and there is no clear pattern in the gripes. 

There is no equivalent rating for the Clean Kratom website on Trustpilot.

Clean Kratom therefore has a substantial volume of positive feedback attached to its own website and its physical stores. The figures are impressive, although they represent different review pools and shouldn't be treated as one combined rating.

What to Know Before Ordering From Clean Kratom

Clean Kratom puts transparency at the center of its own description of the business. At the top of its About Us page, the company says that since it started in 2016, it has operated under one mission: “Transparency.”

There is plenty of information on the website to support that aim. You can read about the company's manufacturing facilities and the testing carried out on each batch. Clean Kratom also explains how it works with kratom-growing communities and gives considerable attention to its production process.

Some of the information stops short of what you can actually verify before buying. The online store does not provide batch-specific COAs, and the product listings do not identify where an individual product was grown. The site explains the testing program without giving you the laboratory report for the product in your cart.

The practical details are easier to establish. You can see the available sizes and current prices, while the shipping policy sets out the charges and the locations the company will not ship to. The return window is seven days, and the product must remain unopened and heat-sealed.

That leaves a fairly clear picture of what you are getting from the website. Clean Kratom is open about the way it says its business operates, but there are gaps between the information it provides and the documentation you can check for yourself before placing an order.