Jack Botanicals’ range of top-grade Kratom products and unbeatable services are why people love us so much. When you shop at our store, we prioritize your every need and give you the best shipping services you deserve.

Order Processing

• Cutoff Time: Orders received by 3:00 PM PST, Monday through Friday (excluding holidays), will ship the same day. Orders received after this time will be processed the following business day.
• Weekend Orders: Orders placed on Saturday or Sunday will be processed the following business day.

Our Domestic Shipping (Within the US)

At Jack Botanicals, we aim to provide a seamless and efficient shipping experience. We partner with the United States Postal Service (USPS) and the United Parcel Service (UPS) to deliver your orders safely and promptly.

High-Class Shipping Methods At Jack Botanicals

1. USPS Priority Mail

• Delivery Time: Typically 2 to 3 days.
• Tracking: Includes tracking number and delivery confirmation.
• Shipping Cost: $10

Note: We do not deliver on Sundays or holidays. However, the majority of packages are delivered within the expected time. In some rare scenarios, orders might be delayed due to unexpected circumstances.

2. UPS Express 2-Day

• Delivery Time: With UPS Express 2-Day, your order should be delivered within 2 business days.
• Tracking: It includes tracking number and delivery confirmation.
• Shipping Cost: The cost will vary depending on your order size, and delivery destination. We pass along our true rates to you, so you will pay exactly what we are charged for shipping UPS Express 2-Day.

Note: No deliveries on Saturdays, Sundays, or Holidays. Delivery times may vary based on your zip code and unforeseen circumstances outside of our control.

Free Shipping

You can avail free USPS Priority Mail shipping on orders over $100.

Discreet Shipping

We prioritize your privacy and ensure that your order is handled with the utmost discretion. Every package is shipped in plain, unmarked packaging so you can shop confidently. Rest assured, there will be no indication of the contents on the exterior of your shipment.

Shipping Confirmation

You will receive a shipping confirmation email once your order has been processed.

Please note that carriers do not pick up packages from our facility on weekends or holidays. Orders placed after the processing deadline may experience a delay in shipping confirmation and dispatch.

Jack Botanicals’ Return and Refund Policies

At Jack Botanicals, we believe in the quality of our products and want you to shop with confidence and 100% satisfaction. If, for any reason, you’re not completely happy with your purchase, we’ve got you covered. You can return your product within 30 days of delivery for a full refund, even if it’s been opened. Your happiness is our guarantee!

• Condition: At least 75% of the product must remain, and it must be in its original packaging.
• Procedure: Include the shipping notice with your return. If you do not have it, email our support team at [email protected].
• Processing Time: We need 5 to 10 business days to receive your return. After we receive it, we need 2 to 3 business days to process the refund. Your bank may take an additional 5 to 10 business days to process the refund.
• Notification: We will notify you by email once your return is received and your refund is processed.

Exchange Policy At Jack Botanicals

You have the option to exchange your products for other high-quality items in our store. To ensure a smooth exchange process, please contact us via email within 30 days of receiving your package. Our team is here to assist you and make your shopping experience exceptional.

Return Shipping Address

Jack Botanicals  

Attn: Returns  

7435 S Eastern Ave Ste 105  

PMB 604  

Las Vegas, NV 89123

Return Shipping Costs

When returning an item, please note that return shipping costs are the customer’s responsibility and are non-refundable. We appreciate your understanding and aim to make the return process as smooth as possible. 

Shipping Disclaimer

Please note that Jack Botanicals cannot be held responsible for orders that are stolen, lost in transit, not delivered, or seized. We recommend tracking your shipment and ensuring a secure delivery location for peace of mind. Thank you for understanding!

Shipping Restrictions

Currently, we do not ship Kratom products to the following locations due to legal restrictions:

States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

Counties: Sarasota County (Florida), San Diego (California), Union County (Mississippi)

Cities/Towns: Alton, Edwardsville County & Jerseyville (Illinois), Oceanside (California), Ontario (Oregon), Franklin City (New Hampshire), Parker and Monument (Colorado)

Countries: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam

*Jack Botanicals reserves the right to refuse sale or service to anyone for any reason.*